How Enterprise Tech Learns from Consumers | With Rajeev Sethi, Group VP of Tech at ServiceNow скачать в хорошем качестве

How Enterprise Tech Learns from Consumers | With Rajeev Sethi, Group VP of Tech at ServiceNow

Rajeev Sethi, SVP of Emerging Technologies at ServiceNow, joins Mala Ramakrishnan for a candid conversation on how large enterprises actually adopt AI, automation, and agentic systems. With nearly four decades across engineering, IT, consulting, and enterprise platforms, Rajeev shares how ServiceNow evolved from a workflow engine into a category-defining company, why automation matters more than AI buzzwords, and where agentic AI is genuinely useful versus overblown. The episode dives deep into consumerizing enterprise software, working with early-stage startups, pitching to CIOs, embedding AI responsibly, and why autonomous enterprises are closer than we think—but still hard to build. A practical, grounded discussion for founders, product leaders, and operators building enterprise and AI-first products. ___________________________________________________ Timestamps 00:00 Intro and Rajeev Sethi’s background 01:10 From engineer to enterprise leader 02:30 Designing systems for the future, not today 03:50 Early customer deployment and consulting lessons 05:10 Why ServiceNow created the Emerging Tech group 06:30 Learning from 200+ early-stage startups 08:00 How ServiceNow works with founders and VCs 09:20 What ServiceNow got right early on 10:40 Pivoting from platform to ITSM 12:00 Embedding AI before GenAI hype 13:30 LLMs, Hugging Face, and frontier models 15:00 From generative AI to agentic workflows 16:40 Why AI agents need guardrails 18:10 AI is not autonomous without workflows 19:40 The limits of AI accuracy in enterprises 21:10 Why unstructured data is the real bottleneck 22:40 Autonomous enterprise vs autonomous vehicles 24:10 Where AI will create real enterprise value 25:40 Final thoughts on automation and opportunity ___________________________________________________ 🔗 Connect with Rajeev Sethi →   / rajeevsethi1   🔗 Connect with Mala Ramakrishnan →   / malaramakrishnan   🎧 Subscribe to the podcast Youtube:    / @mala-podcast   Spotify: https://open.spotify.com/show/1NIDE4c... Apple Podcast: https://podcastsconnect.apple.com/my-... Visit our Website: https://malaramakrishnan.com | https://founderscreative.org