How CS Pros Can Drive More Revenue Without Becoming Sales скачать в хорошем качестве

How CS Pros Can Drive More Revenue Without Becoming Sales

Download The Value Storytelling Handbook: https://www.thecustomersuccesspro.com... ⇩ open me! ⇩ In this episode of the Customer Success Pro Podcast, Anika Zubair discusses the evolving role of customer success professionals in driving revenue without resorting to traditional sales tactics. She emphasizes the importance of recognizing opportunities, creating value, and leading with impact. Anika outlines common mistakes made by CS professionals, reframes the concept of revenue generation, and provides a three-part framework for effectively engaging with customers to uncover growth opportunities. The episode concludes with a challenge for listeners to practice proactive revenue thinking in their customer interactions. Chapters: 00:00 Introduction to Commercial Customer Success 02:43 The Shift in Customer Success Expectations 05:34 Common Mistakes 08:43 Reframing Revenue Conversations 11:22 The Importance of Discovery 14:32 Connecting Value to Business Outcomes 17:18 Identifying Expansion Opportunities 20:23 Weekly Challenge 23:05 Conclusion Connect with Anika Zubair: Website: https://thecustomersuccesspro.com/ LinkedIn:   / anikazubair   RevUP Academy: https://thecustomersuccesspro.com/revup Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com... Want to be my next podcast guest apply here: https://www.thecustomersuccesspro.com... Download my freebies: https://thecustomersuccesspro.com/res... Follow The Customer Success Pro Podcast YouTube:    / @thecustomersuccesspro   Apple Podcasts: https://podcasts.apple.com/gb/podcast... Spotify: https://open.spotify.com/show/2IVZCeB... 🎥 MORE VIDEOS LIKE THIS:    • Building High-Performing CS Teams Without ...      • How to Build Digital Success Plans That Ac...      • How to Transform Your  Customer Success Te...   ☕️ Like this video? Please help me make more videos like this. Buy me a coffee to support my channel - https://www.buymeacoffee.com/thecusto... Business Inquiries - [email protected] 🎵Music in all my videos is from YouTube Studio royalty-free library or Music by AudioCoffee: https://www.audiocoffee.net/ Podcast Editor: https://podcastmagician.com/ #customersuccesspro #podcast #customersuccessmanager