19. ITIL | Supplier Management overview скачать в хорошем качестве

19. ITIL | Supplier Management overview

This ITIL core foundation video explains about supplier management process and supplier categorization which is part of service design stage. Purpose of Supplier Management To manage suppliers and to obtain value for money from suppliers, to provide seamless quality of IT service to the business. Ensure that underpinning contracts and agreements with suppliers are aligned to business needs and they meet their contractual commitments. Objectives of Supplier Management Manage relationships with suppliers. Negotiate and agree contracts with suppliers. Manage supplier performance. Maintain a supplier policy and a supporting supplier and contract database. Scope of Supplier Management Management of all suppliers and contracts needed to support the provision of IT services to the business To ensure that suppliers provide value for money and meet their service target. To ensure that relationships are developed in a consistent manner and that suppliers’ performance is appropriately reviewed and managed. There are four different categories of suppliers in this ITIL tutorial video. Strategic supplier, who provides fundamental strategic supplies to an organisation. Tactical supplier who provides tactical service to any of the issues that can impact the business continuity. Operational supplier, who provides operational support. Commodity suppliers, who provides the commodity. Here is the supplier categorization chart based on value and impact.