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What if scaling production were as simple as one phone call? I sat down with Andres Nodin, HANZA's COO at their recent Capital Markets Day to unpack a customer-led operating model that turns complex supplier webs into a single, responsive partnership—and why the most valuable technology choices start with pain points, not buzzwords. From defining six core capabilities to exploring a seventh and eighth, we walk through how real quote requests shape investment in sub-technologies like specialized welding and assembly, keeping capital focused on outcomes customers actually want. The conversation gets tactical on supply chain rewiring. Instead of managing forty suppliers to move capacity 20% up or down, the team shows how a unified partner compresses coordination, slashes indirect costs, and responds to volatility in both directions. We dig into a standout example with Mitsubishi forklifts: building out a facility, installing complex assembly, and standing up an operation designed around the customer’s exact needs. It’s solution design over commodity sourcing, with measurable gains in speed, quality, and resilience. We also talk about integration after acquisition, especially as it relates to the recent acquisition f BMK in Germany. The approach is deliberately humble: listen first, learn what the acquired team does best, and bring those strengths into the broader system. And on AI, we keep it real—use it where it removes a bottleneck, ignore the hype where it doesn’t. Throughout, the theme is constant motion: what works in 2026 will evolve by 2028 and 2031, so the edge comes from sensing change and building with customers, not ahead of them. If you value practical strategy, fewer handoffs, and tech that actually serves the work, this conversation is for you. Subscribe, share with a colleague who manages suppliers, and leave a review with the one change that would make your operations 10x easier. This podcast is part of series filmed at HANZA's Capital Markets Day in Stockholm on March 10th 2026.