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December 7, 2023 Lieschen Gargano's presentation on collaborative event facilitation was featured at the RTE Circle #19. In her keynote she shared crucial skills for RTEs, addressing challenges, introducing the positions versus interests concept, and advocating for reframing statements. The Triangle of Satisfaction emerged as a key tool for analyzing persistent conflicts. Lieschen urges RTEs to actively listen, embrace conflict, and apply these techniques for effective conflict resolution. The presentation concludes with a call to action, encouraging RTEs to implement these strategies in their roles, highlighting that mastering conflict management requires courage. What is RTE Circle? RTE Circle is a unique, virtual event, where passionate RTEs meet every second month from all around the world. They can exchange knowledge, learn from each other and have fun together. An experienced keynote speaker is always invited to share her / his experiences on a specific topic, that we will explore and discuss afterwards. The topic encourages us to take up related issues or challenges and find solutions together. Participants always gain valuable knowledge and ideas from RTE Circles. Want to join the next event? Find details and apply here: https://www.piplanning.io/rte-circle