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Rug Doctor Troubleshooting: No Suction. If you have no suction, this will mean your carpet is very wet to touch and there was no dirty water in the white tank. If your carpet is dry, please refer to our 'no spray' video here: • Rug Doctor Troubleshooting: No Spray from ... . Here are some simple checks you can carry out in order to rectify the situation. Refer to loss of suction label located on the clear dome on the machine. Checky You have turned the black switch on the head of the machine to carpet cleaning on, or if you have the hand tool connected, then the opposite way towards hand tool on. is the vacuum hose disconnected at the back of the machine? to connect? Lift the hose upwards, then place into the lower grey cup to connect together. Make sure the filter inside the clear dome is not clogged with excess fluff. Remove the filter by pushing the spring against the clear plastic to wall off the dome. Remove any fluff or debris that is clogging the outside of the filter. If necessary, run the filter under a tap to remove debris. Then refit the filter into the clear dime. Is the clear dome sitting ear tight against the white tank chick this by pulling down the retaining wire and repositioning the dome, then replacing the wire, making sure it seals and fits tightly with no air gaps after carrying out these simple cheeks, the Rug Doctor machine should work as normal. If this does not resolve the problem, please call our customer services team on 0800 800 245 or read through the support documentation at https://www.rugdoctor.co.nz/support/ Video Shortcuts: 0:18 - Refer to 'No Suction' label on the head of the machine 0:23 - Check you have turned the black switch to carpet cleaning 'On' 0:28 - If you have Hand Tool connected 0:34 - Check vacuum hose at the back of the machine 0:44 - Check filter in clear dome is not clogged with fluff 1:05 - Is the clear dome sitting airtight? 1:25 - Contact the customer services line on 0800 800 245