Getting deep with The 2026 Customer Service Transformation Report скачать в хорошем качестве

Getting deep with The 2026 Customer Service Transformation Report

The majority of support teams are now using and investing in AI – but only a select group who've gone deep with their implementation are truly pulling ahead. Bobby Stapleton, Senior Director of Human Support at Intercom, sits down with Ruth O’Brien, Senior Director of AI Support at Intercom, to unpack the key findings from "The 2026 Customer Service Transformation Report." Together, they explore how deeper AI integration is driving measurable ROI, reshaping support roles, and freeing teams to focus on higher-value, more consultative work. For all the insights, download the full report here: https://www.intercom.com/blog/custome... Chapters 00:00 Introduction to the 2026 Customer Service Transformation Report 02:47 AI Adoption: The Importance of Depth 06:01 Measuring ROI: The Impact of Deeper Integration 09:12 Customer Experience: From Functionality to Quality 12:03 Expanding Roles: Beyond the Inbox 14:52 Blueprint for AI Deployment Across the Business Follow the people   / bobbystapleton     / ruthieob   Newsletter Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS.   / the-ticket-7158151857616355328   Say hi LinkedIn:   / intercom   X: https://x.com/intercom https://www.fin.ai #CustomerService #CustomerSupport #AIinCustomerService #CustomerExperience #SupportTransformation #AIAdoption #SaaS #Intercom #FutureOfSupport #CustomerSuccess