Keeping Clients at the Heart of Advice | Consumer Duty 2 Years On | IPAW 2025 | IPTF скачать в хорошем качестве

Keeping Clients at the Heart of Advice | Consumer Duty 2 Years On | IPAW 2025 | IPTF

📌 Session from IPAW 2025: After the sale - ongoing relationships Consumer Duty isn’t a box-ticking exercise; it’s about keeping clients at the centre of every decision. In this IPAW 2025 session, industry experts unpack what Consumer Duty means for advisers and the wider protection market, and how it continues to shape the way we deliver advice, service, and claims outcomes. In this session: • Two years on - what has Consumer Duty changed in real terms? • How advisers can evidence good outcomes through client reviews and claims experiences. • The link between transparency, trust, and long-term client relationships. • Real examples of where duty, empathy, and professionalism align in protection advice. This is essential viewing for any financial adviser, claims assessor, or industry professional working to deliver good customer outcomes. 🔗 Learn more and access full IPAW resources: https://iptf.co.uk/ipaw-2025-resources/