🔎 The Controversial Chapter | What Really Happened in 2013? | The Real Franchise – Ep 58 скачать в хорошем качестве

🔎 The Controversial Chapter | What Really Happened in 2013? | The Real Franchise – Ep 58

Welcome back to The Real Franchise, the podcast where no topic is off limits. In this episode, we address one of the most searched, most questioned, and most controversial parts of our history. If you’ve been researching James Home Services properly, ten pages deep on Google properly, you may have come across references to 2013. A time when a significant number of franchisees exited the network and the business went through insolvency under previous ownership. So today, we talk about it. Openly. Rhiannon and Justin unpack: • What actually happened in 2013 • Why franchisees felt discouraged at that time • The financial and structural issues that contributed • Justin’s firsthand perspective as a franchisee during that period • What changed when new ownership took over • The lessons learned and the systems rebuilt • Why we are confident the same mistakes won’t happen again We don’t believe in hiding history. We believe in context. Justin shares his experience from the grassroots level, what it felt like inside the network at the time, and how the flaws in the old model impacted support structures. More importantly, we explain what was rebuilt from the ground up once new ownership stepped in. Over the last six years, the network has been transformed through: • A redesigned business model • Strong corporate and financial governance • Risk minimisation and cash-flow discipline • A subscription pathway that invests into franchisees from day one • A deliberate reinvestment strategy focused on long-term strength This episode is not about defending the past. It’s about owning it. Because when someone asks, “Could it happen again?” that question deserves a real answer. If you are considering joining a franchise network, this conversation is essential viewing. It gives you insight not just into our history, but into our values. Transparency. Accountability. Continuous improvement. We also share how the network is performing today, the metrics that matter, and why our current growth is built on sustainable foundations, not hype. If you have questions about our past, this episode is for you. And if you still have questions after watching, we invite them. ⏱ Chapters 00:00:00 – Introduction 00:00:29 – Unveiling the Controversial Topic 00:00:51 – Discussing the Past 00:01:28 – Why Discuss the Past Now? 00:03:35 – Justin’s Perspective on the Past 00:05:30 – The Impact on Franchisees 00:06:51 – The Transition of Ownership 00:07:48 – Taking Over the Company 00:08:12 – Lessons Learned and Moving Forward 00:09:14 – The Transformation of the Network 00:09:46 – The Importance of Transparency 00:11:06 – The New Business Model 00:11:56 – Corporate Governance 00:15:05 – Financial Governance & Risk Minimisation 00:15:58 – Success Stories & Growth 00:16:46 – Pace of Growth & Key Metrics 00:18:29 – Reinvestment Strategy 00:19:26 – Addressing Insolvency Concerns 00:20:22 – Closing Remarks & Invitation for Questions Transparency matters. If you’ve read something online and want clarity, ask. We’d rather have the conversation than leave you guessing. #TheRealFranchise #FranchiseTransparency #BusinessOwnership #FranchiseJourney #CorporateGovernance #SmallBusinessAustralia #EntrepreneurLife #JamesHomeServices