The Secrets of Dealing with Difficult People with Dr. Rick Brinkman & Charles Good | TGLP #86 скачать в хорошем качестве

The Secrets of Dealing with Difficult People with Dr. Rick Brinkman & Charles Good | TGLP #86

Charles Good interviews Dr. Richard Brinkman, who is the developer of Conscious Communication® and shares human behavior insights and content-rich communication strategies, which help organizations improve leadership performance and apply principles of Conscious Communication® to improve their bottom-line results. This effective approach to communication has been delivered to millions of people through keynotes and training, radio, television, print interviews, and numerous award-winning books, videos, and audio programs. Dr. Brinkman is also the author of numerous books including the international bestseller Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst (McGraw Hill), which has been translated into 25 languages. Dr. Rick Brinkman's Books: https://www.amazon.com/Books-Dr-Rick-... - Learn more about IMS and future sessions with thought leaders like Dr. Rick Brinkman: ims-online.com Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) -    • Single Servings   Relevant IMS Leadership and Management Articles - blog.ims-online.com Connect on LinkedIn - linkedin.com/in/charlesagood Chapters: (00:00) Dr. Rick Brinkman background (03:03) Tool: 4 positive intents (05:26) Tool: 3 zones of cooperation (09:52) Difference between tank behavior and grenade behavior (12:03) Tool: Blending technique to deal with difficult behaviors (13:38) Blending in different modes (15:31) Active listening (19:47) Issue of snipers (22:31) 2 steps to deal with snipers: call attention and do reconnaissance (25:42) Dealing with stress from sniping (28:16) Problem with Tank Behavior and Grenade Tantrum (30:17) Tool: Timeouts for grenade tantrums (32:16) Difference in behavioral definitions creates conflicts (34:00) 5 human behaviors that create conflict (36:45) Know it all behavior (39:14) Tool: Techniques to deal with know it all behavior (43:02) Dealing with whining behavior (44:55) Tool: Strategies to solve the problem of whining (48:57) How to draw the line when everything fails (50:45) Tip: Visual communication to combat negativity (52:33) Conclusion