Скачать с ютуб The Ultimate Guide To Improving Your Customer Experience в хорошем качестве

The Ultimate Guide To Improving Your Customer Experience

Try LiveChat for free 👉 http://bit.ly/42qk7Mf Read more about Customer experience 👉 http://bit.ly/3m8of3j 📹 Subscribe ➡ https://bit.ly/LiveChat-Subscribe Customer experience: What is it and how to improve it? Did you know that 7 out of 10 clients will pay more for products and services from a brand that offers good customer experiences? Customer experience is your customers' impression of your brand throughout all aspects of the buyer's journey. This affects how they perceive your brand and impacts various factors like revenue. So, by now, you probably realize how important CX is and what a gigantic topic it is. Therefore, let's start from the beginning. 1️⃣ Identify and understand customer needs and expectations To identify and understand customers' needs and expectations, here's what you can do: 👉 Review the most recurring questions from customers 👉 Run customer satisfaction surveys 👉 Conduct social listening 👉 Run competition research Moving on, you also want to ensure you provide high-quality products and services. 2️⃣ Providing high-quality products and services Customers expect high-quality products and services from businesses; if you want to improve your customer experience, then you've got to ensure that your products and services are reliable, effective, and meet customer needs. That's obvious. However, ensuring that your products are of the highest quality will always result in greater customer satisfaction. Of course, we're talking more about exceeding your customers' expectations here. Through marketing, the price of your products or services, and the way you communicate with your customers, you can create a confident expectation in them about your product or service. Exceed the expectations, and your customer satisfaction levels will be so high you'll need a ladder to climb on. 3️⃣ Offering excellent customer service You'll need a customer service strategy, meaning a thorough plan, including the channels and the ways you will talk to your clients. And a part of it should be a clear idea of how you're going to speak to your customers and handle the response rates, common questions, and issues. 4️⃣ Creating seamless and convenient customer experiences When interacting with a business, customers expect a seamless and convenient experience. Therefore, you’ve got to make it easy for them to find information, make purchases, and get support when they need it. 5️⃣Continuously improving and adapting Knowing what you need to change is a key aspect. Therefore, these tips can help you with that. You can: 👉 Gather customer feedback 👉 Conduct social listening 👉 Run customer satisfaction surveys 👉 Run competition research So, yes, customer experience is a key aspect of any business, and improving it can help build trust and loyalty with customers, which ultimately leads to increased sales and profitability. And now you know 5 ways to help you improve your CX. How to Identify Customer Needs? —a Step by Step Approach 👉    • Identifying Customer Needs: A Step-by...   Source: Future Stores 👉 https://futurestores.wbresearch.com/b... 00:00 Introduction 00:31 At which touch point does the customer experience CX come in? 01:43 Identify and understand customer needs and expectations 02:22 Providing high-quality products and services 03:08 Offering excellent customer service 04:35 Creating seamless and convenient customer experiences 05:36 Continuously improving and adapting #customerexperience #customer #communicationskills — 📹 Subscribe ➡️ https://bit.ly/LiveChat-Subscribe --- Join us! 👍 Facebook ➡️   / livechat   📸 Instagram ➡️   / livechat   🐦 Twitter ➡️   / livechat   👔 Linkedin ➡️   / livechat   📹 YouTube ➡️    / livechat   🤖 GitHub ➡️ https://github.com/livechat — Hi, great to see you here! :) We are LiveChat, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page), but that’s not the only thing that we do. Let us introduce you to the rest of the LiveChat family: ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase... you'll never guess: it enables you to share knowledge with others easily and quickly. However, it doesn't stop there! You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers. Want to learn more? Go to www.livechat.com and join more than 36,000 companies that use LiveChat. PS. We know that’s a lot. We’re pretty proud of that.