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This week Erik and Jack are joined by Claire Hughes Johnson, former COO of Stripe—we go deep into the nuances of management that most start-ups don’t learn fast enough. If you’re looking for SOC 2, ISO 27001, GDPR or HIPAA compliance, head to Vanta: https://www.vanta.com/1000 --- SPONSORS: Are you building a business? If you’re looking for SOC 2, ISO 27001, GDPR or HIPAA compliance, head to Vanta. Achieving compliance can actually unlock major growth for your company and build customer loyalty. Vanta automates up to 90% of Compliance work, getting you audit-ready in weeks instead of months and saving 85% of associated costs. 1 to 1000 listeners get $1000 off at: https://www.vanta.com/1000 Metaview is the AI assistant for interviewing. Metaview completely removes the need for recruiters and hiring managers to take notes during interviews—because their AI is designed to take world-class interview notes for you. Team builders at companies like Brex, Robinhood, Quora, and Replit say Metaview has changed the game—see the magic for yourself for free on your first 5 interviews: https://www.metaview.ai/1000 Pesto Tech is a hiring marketplace that makes finding great remote developers fast and easy. They use large language models to evaluate developers along dozens of parameters, including code quality, performance, and security. If you need to start hiring developers fast, all you have to do is answer 5 simple questions on their website: https://pesto.tech --- X / TWITTER: @chughesjohnson (Claire) @jaltma (Jack) @eriktorenberg (Erik Torenberg) @TurpentineMedia --- TIMESTAMPS: (00:00) Episode Preview (01:23) How to fire well, quickly (07:02) How do you systematize the keeper test (10:55) Sponsor: Vanta (11:53) How to promote and reward great people (14:07) Building a malleable system for people at scale (15:30) Promoting vs. hiring exec talent (20:05) Communication architecture (25:31) How to set up teams for communication success (29:19) Sponsors: Metaview | Pesto Tech (31:00) On the fallacy of transparency (35:41) How to give direction well (39:17) What's critical to get right on performance management (43:02) How to set expectations (46:43) On reorgs and how to do them right