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Quality Manual and Context of the Organization

Filmed on June 21, 2024 - The Quality Manual provides a structured framework for documenting and communicating the organization's quality management system. The context of the Organization provides essential insights into the internal and external factors that influence quality management practices. Together, these elements help organizations establish robust QMSs that drive continual improvement and customer satisfaction under ISO 9001 standards. This webinar is Part 2 to    • Top Tips for Implementing a Quality Manage...   The objective of this webinar is to provide the details one may consider including in a Quality Manual and to provide useable models when addressing the inputs and output of the Context of the Organization (COTO) within a (quality) management system. 0:00 Introduction 6:33 What is ISO 9001? 9:45 The benefits of the QMS 11:34 The evolution of ISO 9001:2015 14:26 The Quality Manual 23:51 Organizational structure 26:24 Process overview 28:26 Documentation and records control 29:38 Resource management 31:54 Product realization 33:09 Measurement, analysis, & improvement 34:15 Customer satisfaction 35:40 Management, products, and suppliers 38:28 Legal & regulatory requirements 40:09 Risk management 40:53 Internal & external communication 42:00 Continuous improvement 46:03 Understanding the organization & its context 47:16 Needs & expectations of interested parties 48:58 Risk analysis process 54:55 Q&A Speakers Sabrina Ippolito - Lead Auditor Cindy Haight – Inside Sales Representative, Industrial & Medical Device, SGS North America, Inc. Learn more: https://bit.ly/4cONsnW Follow us on LinkedIn: https://bit.ly/44lmAY1