Coaching: The Power of Questions скачать в хорошем качестве

Coaching: The Power of Questions

http://www.serviceskills.com - Get a free demo code to experience America's Premier Online Soft-Skills Training Platform ServiceSkills is an award-winning online learning platform which will improve the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative tracking system enables managers to monitor usage, recognize performance gaps and track progress by department and employee. All packaged in an intuitive, hosted SaaS platform -there’s no hardware to buy or software to install. Organizations using a Learning Management System (LMS) can deliver this same content via SCORM and AICC-compliant courseware. 800.882.9911 | Copyright © Telephone Doctor, Inc., St. Louis MO, All Rights Reserved Coaching is a large and complex subject. But at its heart lies effective questioning skills. This new program provides your managers with practical illustrations of how to use questions to help people think through a problem or a task for themselves. If it is a managers intention to coach the other person, the type of questions they use will be different from those questions designed simply to elicit information. Viewers will learn to: Help the questioner arrive at his or her own solution Use sequences of questions to open up another persons thought processes Resist the temptation to give quick answers when you're asked a question Help others evaluate the pros and cons of different approaches Improve the performance and effectiveness of those they manage