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#emtb #fatbike #Issue #service I recently got an Ari Explorer Peak Comp. A 85NM 500W Shimano EP600 e-fat bike with a darfon 708wh battery. Upon receipt I had a broken battery cover in the box. Contacting Ari, they sent a new cover, but later I discovered the real cause as to why the battery cover was broken. I suspect this was damaged in shipping. Ari has a reputation for excellent customer service and so far they have been great to work with. It's Sunday on discovering this and this video is not to bash Ari but more so to show Ari the issue in Video (on Monday) so they understand what is happening. This also enables prospective customers of Ari to know how they follow up with a customer when that customer has a serious issue. While I had stopped producing ride and travel reviews I will post more on this bike as to what the follow up is and how the bike rides once all fixed.