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Dealing with Difficult Patients

“Whose problem is this? It’s theirs, not yours.” – Dr. Maggie Augustyn Every dentist has faced it: the patient who walks in angry, entitled, or resistant to treatment. In this raw and candid conversation, Dr. Maggie and Dr. Chad share real stories of difficult patient encounters, the emotional toll they can take, and the strategies they’ve learned to protect both their practice and peace of mind. What This Episode Reveals Why transparency and clear communication are your best defense How to draw boundaries without losing professionalism The hidden cost of undervaluing your time and expertise Why standing firm on your worth can actually restore respect What You’ll Learn How to respond when patients demand refunds or dispute charges Practical language to set expectations upfront The importance of balancing empathy with authority Strategies for turning tense encounters into opportunities for leadership https://productivedentist.com/podcast... ======================================== Productive Dentist Academy helps Dentists get off the month-to-month financial roller coaster so they can stop worrying about their practice and focus on creating a great patient experience. Contact us now for a FREE practice assessment - https://productivedentist.com/ ======================================== Facebook -   / productivedentistacademy   ======================================== https://productivedentist.com