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https://softspokenvoice.com/ Your voice over work is awesome, you get good feedback, clients are happy -- but they never return? It's not your voiceover skills. It's probably your communication. And I get it because trust me, I'm not great at it either... but I have improved and finally have repeat business. Here's the piece I never understood before -- it's more than emojis lol -- and how things turned around once I did. 00:00-2:30 The problem 2:37-3:23 Short answer if you're impatient 3:28-5:40 Why do we even use emojis? 5:48-10:24 What changed: emoji use 10:29-11:46 If you refuse to use emojis, this is what can happen 11:46-13:13 What changed: make notes to remember 13:13-13:48 What changed: warm and open replaces cold, transactional, business-like 13:48-15:19 If you don't use emojis, this ALSO happens 15:19-19:06 My past approach meets the approach of someone who gets repeat business 19:13-21:11 What determines if the client chooses you again? (it's not your voiceover skills) 21:11-24:22 I didn't change myself, I adopted new things to improve what I already had 24:22-29:23 What changed: becoming direct and clear 29:23-31:01 What being direct is and is NOT 31:01-36:08 What changed: I don't direct, I reflect 36:09-38:11 What you see is what you get