Patient experience surveys: insights and innovations from NHS England скачать в хорошем качестве

Patient experience surveys: insights and innovations from NHS England

Joanna Barry and Nina Makojnik (NHS England) delivered a webinar on patient experience surveys on Thursday 1 May 2025. The event was part of the City St George's, University of London, European Social Survey and NatCen Social Research survey methodology series. The Insight and Voice team at NHS England are responsible for delivering a number of Official Statistic patient experience surveys. They invite around 2.8 million patients each year to feedback on their care using push-to-web methodologies. In this latest survey methods webinar, Joanna Barry and Nina Makojnik (NHS England) provided an overview of large-scale NHS surveys. The presentation covered how they are designed, the challenges faced, and experiments trialled to tackle declining response rates and increasing postage costs. The speakers also focused on the key considerations for collecting patient feedback, including how they: engage respondents in survey design; sample participants; handle sensitive data; and increase the impact of results for users. About the speakers Joanna Barry is an Insight Manager in NHS England’s Insight and Voice Team. Joanna has worked on both qualitative and quantitative projects with a focus on patient experience surveys. She recently managed the design of the first national survey of people living with diabetes, and is currently managing the National Cancer Patient Experience Survey. Nina Makojnik is an Insight Manager in NHS England’s Insight and Voice Team. Nina has worked on various patient experience insight projects, and she is currently managing the GP Patient Survey and the Friends and Family Test.