The Dirty Dozen: Frontline Change Management | Billy Parsons | Transformational Leadership | EP 106 скачать в хорошем качестве

The Dirty Dozen: Frontline Change Management | Billy Parsons | Transformational Leadership | EP 106

How do you transform HR in a 9,000-employee, multi-billion dollar healthcare organization while reducing turnover by 11% and increasing engagement by 24%? Billy Parsons, a transformational CHRO with 65+ M&A integrations under his belt, shares the playbook. Timestamps: 00:00 - Introduction to Billy Parsons 02:24 - The Challenge: 9,000 Employees, 725 Locations 03:26 - Current State: Built for Call Centers, Not Clinical Enterprise 05:25 - Deep Evidence-Based Review: Finding the Hotspots 06:15 - Resistance: The "Second Job" Problem 08:34 - Cultural Friction Post-M&A 11:11 - Structural Barriers: Google to Microsoft Transition 13:18 - Managing Change Fatigue with 135-Question Survey 15:13 - The "Dirty Dozen": Frontline Manager Advisory Group 19:12 - Employee Experience Council: 30 Frontline Voices 21:23 - Decentralizing HR: From Black Hole to Business Partners 24:21 - Manager Enablement vs. Care Provider Empowerment 27:30 - Foundational Changes: 900 Job Titles to Less Than Half 29:12 - On-Demand Pay System: 50% of Completed Work Every Friday 30:43 - Results: 11% Turnover Reduction in Year One 31:12 - 24% Engagement Increase in One Year 32:17 - Organizational Upskilling: First Large-Scale L&D Program 34:45 - Position Management System for Better Forecasting 35:16 - Recognition Platform: The Game Changer 38:11 - Points System: Patients & Doctors Worth 5X More 39:35 - Results: From 100 to 2,000+ Recognitions in Month One 41:15 - Creating Unified Company Culture Across Regions 42:35 - Gamification: Regional Competition & Pride Building 44:20 - Advice for HR Professionals: Jump In, Even If You're Not "Ready" 46:12 - Best Advice Not Taken: Join Organizations That Appreciate You Transformation Results: 📉 11% reduction in turnover (Year 1) 📈 24% increase in engagement (Year 1) 🎯 10,000+ recognitions in first quarter (vs. 100/month baseline) 👥 1,500 patient recognitions in first 90 days 💰 Improved Net Promoter Scores despite starting at saturation 🏗️ 900 job titles reduced to 450 💵 On-demand pay system serving hourly workforce #HRTransformation #HealthcareHR #ChangeManagement #EmployeeEngagement #McKinsey #RecognitionPlatform #TurnoverReduction #OrganizationalEffectiveness #CHRO #PeopleOperations #EmployeeExperience #CultureTransformation 🔔 SUBSCRIBE for transformational leadership insights! 👍 LIKE if you're leading organizational change! 💬 COMMENT What's your biggest HR transformation challenge? 📤 SHARE with CHROs and HR leaders! #TransformationalLeadership #HRLeadership #OrganizationalChange #ExecutiveLeadership