How to Create a Customer Experience Strategy & Use Customer Feedback for Business Success скачать в хорошем качестве

How to Create a Customer Experience Strategy & Use Customer Feedback for Business Success

Learn how to focus on customer experience and customer feedback for greater business success. In this session from the My Own Business Institute (MOBI) at Santa Clara University, you'll learn practical strategies to create positive customer interactions and effectively gather, respond to, and utilize customer reviews and feedback to make your business more successful.​ What you'll learn: The difference between customer experience and customer service Key elements that shape customer perceptions How to collect and interpret customer reviews and feedback Responding to feedback professionally Using feedback to improve your products or services​ Whether you're starting a new business or looking to enhance a business you already have, this video offers actionable insights to help you drive sales and build lasting customer relationships.​ This Customer Experience and Feedback session is part of MOBI's full library of free online curriculum to help aspiring business owners and entrepreneurs learn how to start, manage, and grow their own business. By enrolling in a free MOBI course, students have the opportunity to earn a Certificate of Completion from Santa Clara University. All MOBI courses, content, and curriculum are 100% free, no strings attached. Explore more free resources and courses at www.scu.edu/mobi. #CustomerExperience #CustomerService #CustomerFeedback #CX101 #SmallBusinessTips #MOBI #FreeOnlineBusinessCourse #EntrepreneurEducation