Your Store Has Silos And Its Costing You Car Sales скачать в хорошем качестве

Your Store Has Silos And Its Costing You Car Sales

Your store feels busy, but it still feels disconnected. Those silos are costing you deals, retention, and referrals. Matt Birkhead runs a single-point Chevy store in a big market and wins by breaking down departments, building real internal community, and using AI without killing trust. This video is for dealer principals, GMs, and department leaders who are tired of hype and need a repeatable way to tighten culture, protect the customer experience, and keep customers coming back even when they buy remotely. What you will learn: How to build community inside the store so it shows up outside the store Where AI helps and where it hurts the buying experience What transparency actually means when customers show up with screenshots How to keep remote buyers in the same follow-up funnel as showroom buyers Simple rituals that pull sales, service, and parts into one team Practical takeaway: pick one cross-department habit this week (monthly all-store huddle, shared recognition, or joint event staffing) and run it for 30 days. Measure turnover, CSI mentions, and referral asks. Timestamps 00:00 Intro 01:14 The Dealer Playbook and Flex Dealer 02:35 Introduction to Matt Birkhead 03:30 Balancing Work and Family 04:50 Challenges and Responsibilities in the Car Business 08:15 Transparency and Authenticity in Dealerships 09:39 Leveraging AI in Dealerships 16:36 Community Involvement and Support 18:22 Building a Culture of Giving Back 19:03 Creating a Tangible Cultural Impact 20:14 Fostering Teamwork and Community 20:44 Highlighting Employee Contributions 21:27 Breaking Down Departmental Silos 22:20 The Role of Gwen in Community Outreach 25:11 Investing in People and Long-Term Value 26:52 Navigating the Automotive Industry as an Outsider 31:37 Objective and Factual Leadership 34:25 Connecting with the Community and Audience Connect with Matt Birkhead / Sir Walter Chevrolet Phone: (919) 455-7790 Email: mbirkhead@sirwalter.com Instagram (Matt): @birksuva Instagram (Store): @sirwalter_chevy If you found this valuable: Subscribe for more real-world dealership growth conversations, and share this episode with a leader who’s building culture, not just chasing volume. ❤️ Help support the show! Click subscribe and turn 🔔 on notifications! 🎧 Subscribe on Apple: https://dpb.fm/apple 🔊 Subscribe on Spotify: https://dpb.fm/spotify 🔗 All our links: https://dpb.fm/play