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✨As seen on the Innovation Summit 2025 Recap✨ In today's rapidly evolving technological landscape, the integration of Artificial Intelligence (AI) into business processes presents both unprecedented opportunities and challenges. This session, "Change Management in the Age of AI" from Innovation Summit 2025, explores how organizations can successfully navigate these changes by leveraging cutting-edge AI solutions alongside effective change management strategies. Drawing on her doctoral research on CRM User Adoption, Dr. Shannon Gregg delves into the interplay between Change Management, Diffusion of Innovations, and Adult Learner Theory. This session will provide actionable insights into fostering seamless transitions using change management strategies and practices to maximize user adoption in AI-driven environments. Key topics include: • Understanding the psychological and behavioral aspects of change in AI implementation • Strategies for enhancing user adoption through tailored change management techniques • Leveraging AI to facilitate continuous learning and innovation within organizations Shannon equips viewers with the knowledge to lead successful AI transformations and drive innovation within your organization. ---------------------------- Shannon J. Gregg, PhD, MBA, is an aficionado of sales technology to increase efficiency in the sales process, and an early adopter and adoption influencer for sales technology systems, particularly Salesforce.com and technology that integrates with the Salesforce platform. Shannon is known as a change agent, particularly in M&A environments (VC/PE), with successful track record of integrating process, product/service pricing and pricing methodologies, and notably, global teams, with cultural sensitivity. Having stood up three sales operations teams in technology firms, Shannon is no stranger to the needs of a growing company to identify efficient and effective sales process in order to drive revenue as quickly as possible. She’s hyper focused on improving sales productivity and optimization and is known for her ability to hone in on areas to improve with a lean approach, and her charismatic candor. Shannon’s the president of Cloud Adoption Solutions, a sales process and Salesforce.com consulting practice, and she also provides keynote talks, consulting and workshops on sales productivity. Her popular book, “It’s About Time,” is available now, and is being used by sales teams across the country to refocus on what’s really important to drive revenue and results. Shannon delights sales teams, sales management, and executive sponsors with her ability to improve sales to drive results. She earned her BA from the University of Pittsburgh, her MBA in Management and her PhD in Community Engagement from Point Park University. Her dissertation topic was “How Diffusion of Innovations, Change Management, and Adult Learner User Adoption Theories Impact Customer Relationship Management (CRM) Adoption and Usage in Nonprofit Organizations.” She also competes on a jazz dance team for moms.