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In this episode of the VSERVE Ebusiness Solutions Podcast, host Cynthia sits down with Patrick Van Hull, a globally recognized supply chain strategist and digital transformation advisor, to explore why decision-centric supply chain management will define success in 2026 and beyond. Drawing from decades of experience across organizations like Dell, Apple, CVS, mining enterprises, and Fortune 500 leaders, Patrick explains how modern supply chains must move beyond dashboards, tools, and automation and focus instead on how decisions are made, who makes them, and when human judgment truly matters. This conversation dives deep into the real challenges supply chain leaders face today, including AI adoption, automation overload, risk management, and the human impact of transformation. 💡 Why most AI initiatives fail and what successful teams do differently 💡 The shift from activity-based SCM to decision-centric execution 💡 How leaders should rethink automation without losing human expertise 💡 The danger of eliminating entry-level work too fast 💡 Using data and AI to support decisions, not replace accountability 💡 Building resilience by accepting uncertainty and disruption 💡 Lessons from real-world supply chain risk and investment decisions 💡 How storytelling, purpose, and people shape sustainable SCM performance Patrick shares practical examples of how organizations can embed decision-making into workflows, identify acceptable risk, and balance technology with human judgment, especially as supply chains become more complex, interconnected, and unpredictable. 🎙️ Whether you’re a supply chain leader, operations executive, technology provider, or business owner, this episode offers a clear roadmap for building resilient, human-centered, decision-driven supply chains ready for 2026. 📌 Watch till the end for Patrick’s advice on leadership, uncertainty, and preparing your organization for the unknown. 📺 Subscribe to the VSERVE Ebusiness Solutions channel for expert insights on supply chain strategy, AI, automation, outsourcing, and operational excellence. 💬 What does “decision-centric SCM” mean in your organization today? #DecisionCentricSCM #SupplyChainLeadership #SCM2026 #AIinSupplyChain #DigitalTransformation #OperationsStrategy #RiskManagement #SupplyChainPodcast #VSERVEEbusinessSolutions #businessresilience ----------------------------------------- ⏱ Timestamps 00:00 Intro to VSERVE Podcast 00:24 Guest intro Patrick Van Hull 00:33 Supply chain career overview 01:36 Entering supply chain at Dell 02:47 Cross industry lessons 03:48 Simplifying SCM complexity 05:06 Human centered supply chains 05:37 AI and automation impact 06:31 Why AI projects fail 07:22 Traditional vs modern organizations 08:08 Questions leaders avoid 09:03 Hidden supply chain risks 10:01 Automation vs learning balance 11:00 Decision driven risk example 12:21 Decisions inside workflows 13:53 Managing acceptable risk 14:37 Future ready SCM leaders 15:30 Decision making under volatility 16:09 Building resilience 17:08 Pandemic lessons 18:09 Distributor operating models 19:17 Outsourcing and partnerships 20:44 Offshoring strategy 22:07 SaaS gaps in SCM 23:38 Why one tool isn’t enough 24:32 Storytelling in supply chain 25:41 Leadership and purpose 26:23 Advice for 2026 leaders 27:54 Embracing uncertainty 28:26 Final thoughts 29:01 Closing