The Future of Your Call Center is Interchannel скачать в хорошем качестве

The Future of Your Call Center is Interchannel

The future of CX is interchannel. It’s been a full decade since omnichannel first exploded into the lexicon of contact center buzzwords. Now, as cloud and machine learning technologies grow more mature, we’re finally beginning to glimpse the next phase of CX evolution. Forrester is calling it channel-less. We might call it interchannel; it’s all about the fluidity of the customer experience as they phase seamlessly between channels within a single interaction. Interchannel is more sophisticated, but at the same time simpler and more natural. For the contact center, it’s a variable multi-step process that touches multiple teams and technologies. But for the customer, it’s all one seamless flow. Tune in to more call center videos for agents and managers: Do Your Agents Have an AI Angel on Their Shoulder? - ​   • Do Your Call Center Agents Have an AI Ange...   Contact Center "Must-Haves" For Connecting with Customers -    • Contact Center Must-Haves For Connecting w...   The Impact of Great First Impressions in the Call Center -    • The Impact of Great First Impressions in t...   Learn more about CxEngage - The Human-centric Contact Center - https://www.lifesize.com/cxengage​