Quality Assurance (QA) walkthrough in Zendesk with SweetHawk скачать в хорошем качестве

Quality Assurance (QA) walkthrough in Zendesk with SweetHawk

QA for Zendesk: https://sweethawk.com/zendesk-quality... or check out... Survey app: https://sweethawk.com/zendesk-survey-app Tasks app: https://sweethawk.com/zendesk-tasks-app Timers app: https://sweethawk.com/zendesk-timers-... Notify app: https://sweethawk.com/zendesk-notific... Chapters: Customer Surveys: 2:25 Coaching Surveys: 4:05 Set your agents up for success with process automation and SLAs: 6:40 Reporting: 9:40 In this walkthrough video, we delve deep into how you can take full control of your Quality Assurance (QA) process using SweetHawk's range of apps within Zendesk. We will guide you step-by-step on automating sub-ticket creation with the Tasks app, and how it can facilitate a seamless, constructive feedback loop between managers and agents through coaching surveys. We will show you firsthand how to utilize our Survey app to obtain detailed feedback from your end-users, providing critical insights to elevate the customer experience. You'll see in action how our Timers app enforces SLAs, ensuring that responses to customers are always timely and meeting their expectations. This video also explores how you can use the Notify app to receive instant pop-up notifications when a survey response is received, keeping you in the loop and responsive to customer feedback in real-time. We then guide you on how to integrate all your collected QA data into Zendesk Explore for a thorough analysis and reporting, helping you pinpoint your star performers and areas where training may be needed. This in-depth walkthrough is perfect for those who seek a hands-on guide on how to maximize SweetHawk's functionalities for their QA process. Discover how you can improve your customer support service without the need for an expensive, separate QA system. Learn the practical steps to install and use the SweetHawk Super Suite in Zendesk today, and revolutionize your quality assurance approach!