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The Use of A.I. in Insurance

This session was filmed at the Insurance-Canada.ca Executive Forum '17, on Aug 29, 2017 in Toronto, Canada. To view the whole video, please visit: https://www.insurance-canada.ca/videos – Moderator: Catherine Kargas, Vice President, MARCON – Bhanu Kholi, Partner and Digital Lead (Canada), Capco – Jason Theodor, Director - Experience Design, Capco – Jamie McDougall, Vice President, Gore Mutual Artificial Intelligence is in the early days of implementation. However, leading insurers are actively evaluating, testing, and implementing AI components, including Machine Learning, Natural Language Processing, Robotics, Advanced Analytics. This session explores the current state of play, and insurers' opportunities and challenges, including analysis of potential applications, impacts on existing departments / personnel, and alignment with customers / distributors. There are two critical success factors: Big Data management and access to talent.