Top 10 best customer success books in 2025 скачать в хорошем качестве

Top 10 best customer success books in 2025

Whether you're a CSM, VP, or just getting started in customer success, this video reveals the 10 must-read books that have transformed how CS leaders think about retention, renewals, and driving customer outcomes. Forget the 3-minute LinkedIn hot takes. These books go deeeeep — helping you master the strategies that truly move the needle in SaaS and customer success. Full reading list below: 👇 📚 Customer Success – Nick Mehta, Dan Steinman, Lincoln Murphy 📚 Farm Don't Hunt – Guy Nirpaz 📚 The Seven Pillars of Customer Success – Wayne McCulloch 📚 The Startup's Guide to Customer Success – Jennifer Chiang 📚 Practical Customer Success Management – Rick Adams 📚 Chief Customer Officer 2.0 – Jeanne Bliss 📚 Customer Success Mindset – Jyo Shukla 📚 The Effortless Experience – Matthew Dixon, Nick Toman, Rick DeLisi 📚 The Customer Success Professional's Handbook – Ashvin Vaidyanathan, Ruben Rabago 📚 The Outcome Generation – Paul Henderson So, if you're building a CS team from scratch or refining your customer journey strategy, these books are the ultimate resource list. Watch now and discover which title needs to be next on your shelf Don’t hesitate to keep in touch! See what we’re up to via our social channels: ► LinkedIn: https://bit.ly/4bdIkKc ► Slack: https://bit.ly/3HxiEdO ► Twitter: https://bit.ly/3HAVnI6 ► Facebook: https://bit.ly/4beWiv6 Like this video? Be sure to like, comment, and share with other CSMs and CS leaders in your network! #CustomerSuccess #CSM #SaaS #Books #Leadership #Retention #CustomerExperience #B2B