The Impact Room - Jo Garland, Senior Director Customer Support, Customer Experience and Operations скачать в хорошем качестве

The Impact Room - Jo Garland, Senior Director Customer Support, Customer Experience and Operations

In this episode of the Impact Room, we are thrilled to present Jo Garland, a Senior Director of Customer Support, Customer Experience and Operations. Jo's remarkable journey has seen her driving transformation and CX at renowned retailers like Waitrose, John Lewis, and Asda and is now making waves as a Senior Account Director at Concentrix and Webhelp, she has been celebrated in the Customer Experience Foundation Power 100 for her transformative leadership and coaching approach. We caught up with Jo late last year, just back from what sounds another fabulous yoga retreat and delve into some thoughts, tips and ideas Jo has across a number of topics. Join us as Jo delves into her recent transition, sharing invaluable insights on making an immediate impact in new roles and sectors. She brings to light the essence of engaging leadership and its pivotal role in successful transformation and change programs. As a proponent of continuous learning and an advocate for diversity in the workforce, Jo's perspective is both refreshing and enlightening. Jo is a passionate voice and advocate for the careers and opportunities across customer focussed roles and brings some strategic advice for diverse talent in the corporate world, this episode is a treasure trove of wisdom and practical tips. Dive into Jo's thoughts on how businesses can nurture diverse talent and why the customer service industry is an excellent career choice. The Impact Room from Douglas Jackson. Where exceptional, diverse and impactful leadership and wisdom is shared...