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In this episode of The Impact Room, Perry Fletcher sits down with Chris Kenny, Digital Specialist @ JDI Digital Transform, formerly of Fresenius Kabi UK, Sainsburys Bank and Avios. Chris explores the powerful connection between trust, leadership transparency, and the future of professional regulation. Chris shares candid insights on the real costs of poor culture and the critical need for leaders to model integrity, especially in high-trust professions like healthcare, law, and insurance. From challenging outdated regulatory models to discussing AI, burnout, and inclusion, this episode cuts through the fluff. Topics include: Why regulation needs reinvention in a rapidly changing world The dangers of performative leadership in modern organisations How the post-pandemic landscape has transformed employee expectations Why culture isn't about posters, it's about the everyday Building psychological safety without compromising on performance Key Quote from Chris Kenny: "We’re seeing a generation of professionals who won’t stay in roles where they don’t feel valued, respected, or safe. Leadership has to catch up." If you’re a leader navigating change, managing compliance, or simply trying to retain your best people, this episode will shift your thinking. 🎧 Listen in, and let us know: Are your leaders earning trust, or just assuming it’s there? Subscribe for more powerful conversations with the people reshaping leadership, regulation, and customer-led organisations. Follow Chris Kenny: / chris-kenny-0306312a Prefer your Podcast where you listen to your favorite audio, go here. https://www.podbean.com/pw/pbblog-4ad... #Leadership #Trust #Regulation #HealthcareLeadership #CultureChange #MDDUS #TheImpactRoom #DouglasJackson #ProfessionalServices #AIandEthics Stay updated with our latest episodes. We dive deep into pressing topics that impact your customer led business, featuring interviews with influential leaders and in-depth discussions on the future of leadership Customer Experience, Diversity and industry trends. Hear from Chief Customer Officers, CEOs, COOs, Director of Customer Experience, Customer Success Directors, Managing Directors and Diversity and CX Advocates in this podcast designed to help inspire and share lived experiences, offering sound advice for personal and career development. Intro Music: “Podcast Background Music While Talking – No Copyright” by @PodcastBackgroundMusic. Licensed under Creative Commons Attribution 3.0 (CC BY 3.0)