The Impact of Chaplaincy Departments on Hospital Patient Experience Scores скачать в хорошем качестве

The Impact of Chaplaincy Departments on Hospital Patient Experience Scores

Chaplaincy departments may help improve patient experience and support staff well-being in hospitals. However, there is limited empirical research confirming their organizational impact for acute care settings. This study, The Impact of Chaplaincy Departments on Hospital Patient Experience Scores, analyzed national data, from the American Hospital Association (AHA) Annual Survey and CMS HCAHPS, for adult acute care hospitals from 2015 to 2019. The authors, lead by TC research fellow alum, Kelsey White, sought to determine whether patient experience scores differed between hospitals with and without chaplaincy departments. Findings showed that hospitals with chaplaincy departments had higher overall/global ratings and patients were more likely to recommend the hospital as compared to hospitals without departments. The team took both organizational and environmental factors into consideration in their analyses. Dr. White was joined by this event's respondent, Mr. Ildemaro Gonzalez, System Chief Diversity, Equity, and Inclusion Officer, Rush University System for Health.