Dental Receptionists: Stop saying THIS when asking patients for deposits скачать в хорошем качестве

Dental Receptionists: Stop saying THIS when asking patients for deposits

Dental Receptionists & Treatment Coordinators: HOW you phrase things matters! Too often, patients hear the wrong words at the front desk when deposits are collected for future appointments. A single word like “unfortunately” can create unnecessary resistance and make it sound like your practice is doing something wrong. ✅ The truth? Patients are used to leaving deposits in almost every other part of their lives — from restaurants to reservations. The difference is in how your team communicates. Confident, positive phrasing builds trust and increases case acceptance. This is exactly why dental office owners and practice managers must train their dental front office teams, treatment coordinators, and dental insurance coordinators on effective patient communication. Strong verbiage not only secures deposits but also protects the schedule, improves patient compliance, and boosts production. 💡 If you want your dental practice to run smoother, start by refining the words your team uses at the front desk. Patients don’t just hear what you say — they feel it.