Experience on Our Minds: How Cross-Functional Partnerships Accelerated AI Success in CX at IBM скачать в хорошем качестве

Experience on Our Minds: How Cross-Functional Partnerships Accelerated AI Success in CX at IBM

Discover how cross-functional partnerships between customer experience leaders and developers are turning #AI promise into real-world impact. Liz Miller, VP & Principal Analyst at Constellation Research, shares insights from IBM TechXchange—a “Customer Experience Day” hiding in plain sight among builders and developers. Liz unpacks: The “two polls” that reveal what developers really worry about with AI (accuracy, training data, and outcomes) Why customer and employee experience is the #1 place builders want to apply AI The challenges teams face with data access, quality, and legacy systems How Scuderia Ferrari and IBM are using AI and up to 10,000 data points per second to transform fan engagement Why #CX, #data, and AI must become a team sport across marketing, service, sales, commerce, and development If you’re a customer experience, marketing, service, or product leader wondering how to work better with your builders—and how to turn operational data into unforgettable experiences—this talk is for you. 🔔 Subscribe for more insights on AI, customer experience, and cross-functional collaboration.