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Getting Human: Bridging Technology & Customer Connection

Getting Human: Bridging Technology & Customer Connection In this powerful conversation with Liz Miller, Niki Hall, CMO Five9 & Jonathan Rosenberg, CTO and Head of AI at Five9, we explore a crucial question: How do we use technology not to replace the human experience — but to elevate it? Key themes: 💬 AI isn't about automation for automation’s sake, it's about making space for more meaningful human moments. 🎯 Great CX starts with deep empathy, listening at scale, and designing for the moments that matter. 🧠 Smart tech + smart strategy = human-first, not tech-first. If you're thinking about how to lead with heart in a high-tech world, this is a must-watch.