Hospitality vs Service | Home Service Pros скачать в хорошем качестве

Hospitality vs Service | Home Service Pros

What's the difference between service and hospitality? And why does it matter when you're pulling up to a call? Most techs think they're the same thing. But Will Guidara, author of Unreasonable Hospitality, nailed it when he said: "Service is what you do. Hospitality is how you make people feel." If you're showing up on time, doing great work, quoting it right - that's service. But if your customers don't remember you, don't trust you enough to call you first next time, and aren't referring you to their neighbors? You're missing hospitality. In this episode, Brian and Nate break down the 3 killers of hospitality that keep even the best techs from building lifetime clients: KEY TAKEAWAYS: 🗝️ Shyness shows up as hesitation and doubt to your clients 🗝️ Being the center of attention kills the feeling you're trying to create 🗝️ One size fits one - every customer deserves a customized experience 🗝️ Genuine gratitude is the only thing that fits every customer 🗝️ You can be so humble you're forgettable, but hospitality makes you unforgettable People don't remember what you said. They remember how you made them feel. If you're in HVAC, plumbing, electrical, or any home service trade, this episode will change how you think about every call you run. 📖 READ THE BOOK: Unreasonable Hospitality by Will Guidara - this book is a must-read for anyone serving people in their homes. 📆 BOOTCAMP INFO: Blue Collar Closer Bootcamp - March 19-20, 2025 Wild Horse Pass Casino, Phoenix, AZ - don't wait! Get your ticket: wastenoday.com 🎧 Listen on Spotify: wastenoday.pro/podcast 🔔 Subscribe for weekly episodes 💬 Join Blue Collar Closer: wastenoday.com Do you want to be remembered or trusted? The answer changes everything. Drop a comment and let us know which of the 3 killers you struggle with most. CHALLENGE: Choose to wake up each and every morning and waste no day. #wastenoday #bluecollarcloser #homeservices #hvac #plumbing #electrician #salestraining #customerservice #hospitality #trades #servicebusiness #growthmindset #objectionhandling #bluecollar #tradeslife