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Learn how to strengthen your organisation’s Critical Control Management (CCM) approach with this practical session focused on definitions, selection frameworks, performance standards, and real-world examples. Whether you're new to CCM or refining your existing program, this webinar breaks down what “good” looks like — and how to avoid common pitfalls like vague controls, excessive verifications, or unclear ownership. ⏱️ Timestamps 00:00 – Intro: Setting the scene & session overview 02:15 – What is a Critical Control? (Frontline definitions + chat examples) 07:20 – Common CCM problems organisations face 10:40 – Control definitions: Act, Object, System + “No Orphan Controls” 15:10 – Support vs Verification activities (What is not a control?) 18:45 – Case example: Applying definitions to real bow ties 22:30 – Self-assessment: How well do your controls meet the standard? 24:40 – Selecting critical controls: What makes a control “critical”? 28:10 – Factors: Criticality, Singularity, Absence Failure, Frequency 31:00 – “Less is more”: Recommended limit of 5 critical controls per risk 33:40 – Case study: Reducing 300 controls down to 150 36:00 – Performance Standards: Ensuring controls work over time 41:00 – Designing verification criteria (Beyond tick-and-flick) 45:20 – Common implementation failures 48:00 – Your questions (risk registers, process safety vs CCM, more) 55:10 – Next steps: Training, resources & free triage call 58:00 – Wrap-up & final takeaways