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In Episode 14 of The Unfair Advantage, Kelvin Jonck and Don Packett sit down with Leigh Stefanski, Managing Director of Now Boarding, to tackle the tension between rapid AI acceleration and the foundational craft of UX/UI. From her journey through food blogging and Property24 to running a top-tier design studio, Leigh explains why the "What If" mindset is a business superpower and why empathy remains the one thing AI cannot replicate. What’s in this episode: The Corporate Secret: Why "doing time" in corporate is the ultimate training for solving big-business problems and navigating red tape. UX/UI in the Age of AI: The difference between a "prompter" and a "thinker," and why the industry is facing a looming "Empathy Gap." The Danger of Generic Design: How to avoid the trap of cookie-cutter digital products in an automated world. Leapfrogging with Craft: Why the next generation of designers must master the "why" before they master the tools. Timestamps: 03:26 – The "Tech Dinner Table": Growing up in a digital household. 05:00 – From Corporate to Creative: Lessons from Property24. 07:17 – "What If" vs. "The Ego": Why small business agility wins. 09:10 – The Unfair Advantage: Helping clients cross the red tape. 10:26 – UX/UI in the Age of AI: Is the craft under threat? 12:30 – Crossing the Chasm: Whose job is it to train the next generation?