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— On today’s episode of the Strange Show I had the pleasure of interviewing Ansar Khan at this year's Gadget Repair Expo in Miami. Ansar Khan is the VP of sales and marketing for RepairDesk, a Pakistani-based software company empowering repair shops globally to automate tickets, invoices, and inventory. We’ve used RepairDesk since 2018 and I personally have built a great friendship with Ansar over the years. https://www.xirepair.com/ — Individual - LinkedIn - / khansar Company(s) - Repair Desk - https://www.repairdesk.co/ — Timestamps 0:00 - Intro 0:50 - Who is Ansar Khan? What do you do at RepairDesk? 1:26 - What’s it like managing accounts in 70 countries across the globe? 1:52 - Does RepairDesk plan to integrate with parts suppliers in other countries? 3:03 - How RepairDesk solved inventory management for repair shops. 4:34 - Almost all Device Repair wholesalers use Magento and a few Shopify. 5:29 - Why XiRepair stopped building on Shopify and why we came back. 6:59 - What was the thinking behind RepairDesk 2.0 - Going from PHP to NODE.js 9:37 - What features do repair shops fail to utilize in their own shops? 11:53 - The new ticket layout on RepairDesk and how it streamlines repairs. 15:46 - The need for industry-wide parts and labor standards. 22:04 - What are some upcoming features for RepairDesk? 33:14 - Why separating sales and service responsibilities attracts top talent employees. 34:19 - McDonald's spent 100,000,000 automating their entire check-in process 34:53 - Why our industry is going to shift towards selling our services as products. 40:19 - What differentiates a successful repair shop in our industry? 45:11 - The need for systematic pricing in the electronics repair industry. 44:32 - The need for industry-wide blind data. 48:04 - How to contact RepairDesk.co 48:36 - The importance of systemizing your business with software before you have your first employee. 49:29 - How traveling the world changed how I ran my business (XiRepair) — Thank you for taking your time to watch my video. I hope that you learn something from every piece of content that I post. My goal for starting this channel is and always will be to inspire people, help change negative habits and enlighten others into new ways of thinking. Subscribe to the channel to keep up to date with all my newest videos. Your comments are what fuel our small community, so please, right now, take a second and say "hi :)" — ► Subscribe to my channel here: / jonathanstrange — Jonathan Strange is the CEO of XiRepair, an electronics sales, repair and recovery company that gained local and state-wide attention after media outlets discovered the then high schooler’s rapidly expanding business. ► Montgomery Advertiser Article: https://www.montgomeryadvertiser.com/... — Connect With Me! Best Way To Connect: X: https://x.com/StrangeJonathan LinkedIn: / jonathanjstrange Instagram: / jonathanjstrange Facebook: / jonathanjstrange Twitter: / strangejonathan TikTok: https://vm.tiktok.com/ZMJGTGapC/ Website: https://jonathanjstrange.com/ — YOU ARE AWESOME! Don't let anyone tell you different. - J. S.