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Healthcare is at a crossroads. Organizations need to evolve, or be left behind. At HX25, Press Ganey President and Chief Operating Officer Darren Dworkin unveils a bold new vision for the future—powered by AI innovations and an exciting new partnership with Microsoft. Discover how AI is revolutionizing patient experience, from hyper-personalization and real-time insights to dynamic conversations that turn feedback into action. With cutting-edge technology, deep industry expertise, and an unwavering commitment to human-centered care, we’re not just imagining the future. We’re leading the next wave of healthcare transformation. Highlights from this keynote: ✅ Press Ganey’s strategic collaboration with Microsoft ✅ How AI is driving hyper-personalized patient experiences ✅ Real-time insights that enhance care ✅ New AI-powered tools: Chat with My Data, Open Assist, and Dynamic Conversations ✅ The role of AI in strengthening healthcare partnerships 💡 Be curious. Be bold. Be human. AI might be the rocket fuel, but the future is in our hands. #PressGaney #HX25 #HumanExperience – Follow Press Ganey LinkedIn: / press-ganey-associates Twitter: / pressganey Facebook: / pressganey – About Press Ganey Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.