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In this episode, James and Ken break down one of the most critical—and most overlooked—skills in the ground transportation industry: proactivity. Drawing from real operator examples and industry data, they explore how being proactive transforms three essential areas of your business: • Safety: Why consistency, telematics, training, and “the 72-hour rule” matter more than experience alone. • Business Development: How to break out of reactive habits, increase your sales activity, and avoid the “it worked last year” mindset. • Financial Planning: The fundamentals every operator must understand—cash position, liquidity, metrics, and preparing for financing or acquisition opportunities. Ken and James explain why operators who are proactive—not reactive—are the ones thriving in 2025, and why consistency is the common thread running through every high-performing company in the space. Whether you’re running a fleet of 5 vehicles or 150, this episode gives you the mindset and tools to stay ahead of risk, grow revenue intentionally, and strengthen your financial foundation. CHAPTERS: 00:00 Welcome 01:36 Proactivity 04:59 No Accidents, No Problems 11:17 Few Accidents Are Freak Issues 16:05 All About The Reps 21:31 The Foundation 24:24 Business Development 41:25 Seasonality 43:42 Events Calendar 46:52 Finances #transportation #groundtransportation #transportationindustry #chauffeur #motorcoach #limousine #luxurytransportation #business #entrepreneur #podcast