Communication Breakdowns at Work Don't Need to Go to Court скачать в хорошем качестве

Communication Breakdowns at Work Don't Need to Go to Court

Employment Attorney and Mediator Nancy Schick, of Third Ear Conflict Resolution, delves into the causes of workplace disputes, with a particular focus on communication breakdowns. She explains the importance of understanding the difference between parties' interests and their positions during mediation. Emphasizing the benefits of listening for underlying needs and expectations to bridge gaps and avoid litigation, she highlights the long-term benefits of mediation over court battles. 00:00 Introduction to Workplace Disputes 00:11 Understanding Communication Breakdowns 00:44 The Role of Mediation vs. Litigation 00:59 Identifying Interests vs. Positions 01:38 The Mediation Process Explained 02:15 Conclusion and Final Thoughts