Voices of Leadership with Kathy Eastwood and Steven Jeffes скачать в хорошем качестве

Voices of Leadership with Kathy Eastwood and Steven Jeffes

Steven M. Jeffes is a global customer experience and professional services executive with a Master’s in Organizational Excellence from the University of Pennsylvania. He’s led transformation initiatives for Fortune 500 leaders including Macy’s, American Express, Intuit, Verizon, Southwest Airlines, and Ritz-Carlton. Known for turning customer insights into measurable results, Steven has helped companies reverse declines in satisfaction and drive growth through trust and listening. In this episode of Voices of Leadership, Kathy Eastwood, CEO of E Equals Why, talks with Steven Jeffes about building a customer centric culture that delivers results. Steven unpacks his “WIN WIN WIN" model where the company wins, the team wins, and the customer wins. Together they explore how listening, clear ownership, and a 360 customer view turn feedback into decisions people trust. We discuss where AI helps behind the scenes, why a Chief Customer Officer matters, and how treating your people well leads to customers who stay and refer. Leaders will leave with simple ways to align teams and prevent handoff friction. Subscribe for more Voices of Leadership conversations on the E3 Leadership Code in action.