The Art of Conversation Design for AI Agents скачать в хорошем качестве

The Art of Conversation Design for AI Agents

Agentic AI isn’t coming — it’s here and already changing everything. Irina Gutman, Global Leader of AI Professional Services at Salesforce, breaks down what agentic AI really is and why it’s a huge leap beyond predictive and generative AI. We get into why your first AI agent should be boring (and repeatable), and why building the tech is easy compared to rewiring your people, processes, and leadership models. Irina shares why businesses need strong guardrails, real operating models, and why AI adoption without organizational readiness is a recipe for disaster. We also talk about the skills humans actually need to stay relevant, how to spot hidden risks, and why the future belongs to companies who rethink their structure — not just their tools. Key Moments: 00:00: Irina Gutman Explains AI Agents 03:03: Predictive vs Generative vs Agentic AI 05:20: How Agentic AI Thinks and Acts 08:32: Chatbots vs. AI Agents: Why It Matters 14:22: The 5 Building Blocks of an AI Agent 18:13: AI Brings New Skills And New Roles 22:26: The Right Way to Start with AI Agents 26:27: Future-Proof Your AI Strategy 29:53: Rethinking the Operating Model for AI 32:45: Upskilling is Non-Negotiable 35:14: Vendors Can Help You Be AI-Ready 36:25: Rethinking Change Management for Agentic AI 42:38: What’s Next: Multi-Agent Collaboration 48:09: Building AI Responsibly: Guardrails and Risk 51:39: Real-World AI: A Standout Customer Experience --- Are your teams facing growing demands? Join CX leaders transforming their strategies with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org. #expertsofexperience #expertsofexperiencepodcast #mission #mission.org #expertsofexperiencelauren #CX #customerexperience #business #businessnews #leadership #customerservice