Session 1 - Overview of Operations Management скачать в хорошем качестве

Session 1 - Overview of Operations Management

Operations management is a critical discipline that focuses on efficiently managing the production and delivery of goods and services. Operations managers are responsible for overseeing various activities such as planning, organizing, and controlling processes to ensure smooth operations and maximize customer satisfaction. Goods and services differ in nature, with goods being tangible products, while services are intangible and involve performing tasks or providing expertise. Value is a central concept in operations management, and it can be enhanced through factors like quality, customization, and innovation. A customer benefit package encompasses the value proposition offered to customers, including the core product or service and additional benefits. Challenges facing OM include globalization, sustainability, technological advancements, and the need to adapt to evolving customer expectations.