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Are your shelves full but your sales flat? This might be why. Most independent retailers aren't stocking too much or too little, they're stocking the 'wrong things'. And they haven't reviewed it recently enough to notice. In this episode, retail expert Keith Lockwood breaks down the product mix mistakes he sees in shops every week, and shares a simple monthly review habit that changes everything. After 30 years working with independent retailers across the UK and internationally, Keith has seen the same pattern again and again: shops that stop questioning what's on their shelves slowly stop being special to anyone. This video shows you how to reverse that. In this episode you'll learn: — Why stocking 'a bit of everything' is quietly making your shop invisible — The Four Roles framework: how to categorise every product you sell (Key, Destination, Delight, Dead Stock) — The 30-minute monthly product review system any retailer can use — Why combining sales data with customer conversation gives you a clearer picture than either one alone — What 'goods well bought' actually means — and why advice from 1901 still holds today Whether you run a deli, a gift shop, a hardware store, or a fashion boutique — if you've ever wondered why certain products just sit there, this episode is for you. ------------------------------------------------------------------------------------------------------------------------- 📊 Ready to go deeper on the numbers? The Retail Profit Finder helps you see exactly which products are carrying their weight. 👉 https://www.retailoutcome.co.uk/retai... *📖 Want the full framework?* Chapter 4 of The Reluctant Retailer covers customer personas, assortment planning, and the complete product mix methodology. 👉 https://shorturl.at/76PTq --- *⏱️ TIMESTAMPS* 00:00 — Introduction: Why full shelves don't mean the right shelves 01:30 — Meet Keith Lockwood 02:00 — Insight 1: Habit Is Not Strategy 04:30 — Insight 2: The Four Roles Every Product Plays 07:00 — Insight 3: The 30-Minute Monthly Review System 09:00 — The Free Tool: Monthly Product Review Prompt Sheet 09:45 — Where to go next --- WHO THIS CHANNEL IS FOR retailoutcome is for independent retailers who want to think more clearly, act more deliberately, and build a shop their customers genuinely want to come back to. No noise. No gimmicks. Just straight-talking retail thinking from someone who's spent three decades in the industry. 📩 Questions? Drop them in the comments below — I read every one. 🔔 Subscribe so you don't miss next week's episode on the thing that kills more retailers than rent.