Webinar: The ROI of Streamlined Service/Project Delivery with Agile скачать в хорошем качестве

Webinar: The ROI of Streamlined Service/Project Delivery with Agile

Book a TopLeft demo here: https://topleft.team/schedule-demo Take the free operational maturity assessment: https://scorecard.topleft.team/operat... Read real MSP case studies here: https://topleft.team/fans Are your projects sitting stuck, or are you "dropping the ball" with clients because of immature processes? In this webinar, we dive deep into the Return on Investment (ROI) of moving to an Agile mindset. We explore how MSPs can move away from the "Domino Effect" of rigid scheduling to a flow-based model that doubles throughput without adding headcount. You will learn: How to identify the "root causes" of scaling issues: immature processes and unreliable metrics. The "10 Golden Rules" of PSA and ticketing to create a repeatable, managed service state. Why time is your "widget" and how to protect it from "time thieves" like unplanned work and unknown dependencies. Real-world results from a case study where an MSP significantly reduced their backlog and shortened project lifespans in just 12 weeks. A live look at how Kanban "swimlanes" in TopLeft help teams manage convoluted statuses and make order out of chaos. Speakers include: Wim Kerkhoff, Founder of TopLeft and 19-year MSP owner. Manny Palachuk, Renowned MSP coach and author of Getting to the Next Level. Craig Anderson, An MSP leader sharing his journey of moving from waterfall projects to Agile visibility. Timestamps: 0:00 Welcome and webinar overview 0:34 Speaker introductions and backgrounds 2:32 Presentation start: ROI of streamlined service delivery 3:16 The two pillars of business strategy: Sell more vs. spend less 4:13 Obstacles to scaling: Immature processes and unreliable metrics 5:13 Why the best way to improve flow is moving to an agile mindset 6:48 Why traditional PSA mindsets (Connect Dominoes) fail 8:18 The 5-level maturity model for service delivery 11:26 Level 2: Adopting the 10 Golden Rules of PSA and ticketing 12:16 Level 3: Why time is your widget and number one cost 13:09 Level 4: Key Agile metrics (Lead time, Cycle time, WIP) 15:02 Improving Fast Flow Efficiency and reducing work-wait cycles 30:44 Case Study: Reducing 50 open initiatives down to 20 in 3 months 37:03 Why you need a Kanban overlay for your PSA 50:11 TopLeft Demo: Managing data with multiple boards and status mapping 66:25 Closing: Real results and doubling revenue with the same headcount