Mastering Crisp Inbox (Shared Inbox Software) - Webinar скачать в хорошем качестве

Mastering Crisp Inbox (Shared Inbox Software) - Webinar

Crisp Inbox is an all-in-one multichannel customer messaging platform. Our Multichannel shared inbox offers multiple features that will help your companies to improve customers' relationships. Through this webinar that is focused on our shared inbox software, you'll be able to discover and understand what you can do with our collaborative inbox. If you do have any questions, feel free to get back to us at any time using https://crisp.chat/en/ Hosted By: Antoine Category: Webinars Transcript: 0:00 Introduction 01:55 Introduction to Crisp Inbox 02:30 Introduction to live chat 03:20 Live Chat triggers 07:35 Customers Conversations Ratings & Analytics 09:54 Shared Inbox Presentation 10:50 Shared Inbox Sidebar presentation & User details 12:10 Canned Responses tips & tricks 13:17 How to create a canned response inside Crisp Inbox? 15:20 Enrich conversations 16:35 Crisp Inbox Advanced Features (/!\ Should watch /!\) 17:40 Using Threads (Moder ways of dealing with Tickets) 19:07 Segments and how to assign segments automatically to qualify conversations 20:00 How to build a routing bog using chatbot and routing rules 23:55 Event and how to set events to engage automatically with users 25:50 Enrich User profile using custom data 26:45 Merge conversations between unknown users and logged in users 27:22 Simulate a message sent from the user 28:43 Create a multichannel shared inbox 29:50 Create a chatbot with our visual editor 31:53 Quick introduction to the CRM 33:00 Quick introduction to the Knowledge base