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Why We lie

What People Say When They’re Not Telling the Truth” Ever had a customer, coworker, or even a supervisor say something that felt off… but you couldn’t quite explain why? This video breaks down the exact words and phrases people use when they’re dodging accountability, hiding the truth, or trying to manipulate the interaction—especially in customer service environments. We’re talking about the classics: “Technically…” “Honestly…” “You misunderstood…” “Everyone says…” “It’s complicated…” …and the rest of the linguistic smoke bombs that show up when someone doesn’t want to own the real story. In this video, we cover: 🔍 What deceptive language sounds like Learn the vocabulary people use when they’re bending the truth or avoiding responsibility. 🧠 Why these phrases show up in customer service Understand the psychology behind fog words, softeners, and blame‑shifting. 🛠️ How to respond without escalating Get practical, emotionally intelligent scripts you can use on the job. 🚦 How to spot red flags early Build your awareness so you can stay grounded, calm, and in control of the interaction. Whether you’re in customer service, leadership, or just trying to navigate human behavior with more clarity, this video gives you the tools to recognize deception before it derails the conversation. Welcome to the "Want To" Gap. Jim B. Rutherford’s I Just Can’t Want To trilogy is the definitive guide to bridging the distance between who you are and who you know you can be. Across three hard-hitting volumes—Leadership, Empathy, and Service—you will undergo a 90-day character transformation that changes what you want by training the muscle of the will.