Leading Experience as a CXO Inside One of America’s Largest Health Systems скачать в хорошем качестве

Leading Experience as a CXO Inside One of America’s Largest Health Systems

This week on The Modern Customer Podcast, Sven Gierlinger breaks down what CX leadership really looks like at scale. As SVP and Chief Experience Officer at Northwell Health, Sven leads experience across one of the largest health systems in the U.S.—bringing hospitality principles, cultural leadership, and practical technology into healthcare. You’ll learn how a CXO translates hospitality principles into real operating decisions—and why culture determines whether experience initiatives succeed. -- Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. For regular updates on customer experience, sign up for her weekly newsletter here. https://blakemorgan.substack.com/ Visit her website here: https://blakemichellemorgan.com/