Customer Experience Strategy 101: How To Achieve Scalable CX Success скачать в хорошем качестве

Customer Experience Strategy 101: How To Achieve Scalable CX Success

In today’s fiercely competitive market, a solid customer experience (CX) strategy isn’t just nice to have—it’s essential. Companies with strong CX strategies achieve higher revenue growth, more loyal customers, and greater brand advocacy. Are you ready to join their ranks? This live session will guide you through a step-by-step approach to crafting an effective CX strategy. From setting a clear vision to refining your plan, you’ll walk away with actionable insights that ensure every touchpoint aligns with your brand's promise. This session is ideal for CX managers, business leaders, and anyone passionate about elevating their company’s customer experience. Whether you're starting fresh or improving an existing strategy, this is your chance to build loyalty and drive business success. You can transform your customer journey into unforgettable experiences! Video Highlights: 00:00 Welcome and Topic Introduction 07:30 Why Customer Experience Needs Strategy 13:47 The Core Elements of a CX Strategy 14:16 5 Steps for CX Strategy Planning 17:20 Define Your CX Vision and Goals 19:06 Understand Your Customers Deeply 23:17 Using AI for Customer Persona Development 25:42 Map and Optimize Customer Touchpoints 28:07 Develop a CX Implementation Plan 32:38 Measure and Refine Your CX Strategy 35:56 Recap and Final Thoughts 36:24 Q&A: What are some common pitfalls CX leaders should avoid when rolling out a new customer experience strategy? 40:54 Q&A: What are the few things you can consistently infer from customers who reach out to support? 46:18 Q&A: Recommendations to build a voice and showcase the value of CX to the business? 49:31 Q&A: What if leaders are not focused on CX training at ALL levels, just on 'money numbers'? 54:30 Q&A: What data is most useful for creating segments that reflect nuanced customer behaviors? 1:00:04 Q&A: Have you ever seen a CX champion with a Green or Black Belt in Six Sigma? 1:03:36 Q&A: What monitoring tools do you consider the most effective and productive? 1:05:35 Resources and Wrapping Up Resources Mentioned: 👉 The Customer-Centric Mindset: The Path to ROI - An Experience Investigators Webinar https://bit.ly/CXMindset 👉 Article: Customer Experience Strategy 101: From Vision to Implementation -- https://experienceinvestigators.com/c... 👉 Customer Experience (CX) Foundations [LinkedIn Learning Course] -- https://bit.ly/lilcxfoundations 👉 Customer Experience (CX) Trends [LinkedIn Learning Course] -- https://bit.ly/lilcxtrends 👉 Download the free CX Mission Statement Workbook -- https://bit.ly/cx-mission-workbook 👉 Download the free CX Success Statement Workbook -- https://bit.ly/cx-success-workbook 👉 Get the Customer Journey Mapping Workbook -- https://bit.ly/cjmworkbook 👉 Download the free CX Charter Guidebook -- https://bit.ly/cxcharter 👉 Take the CXI Compass™ assessment -- http://CXICompass.com 👉 Visit our website: https://experienceinvestigators.com/ 👉 Connect with us -- https://experienceinvestigators.com/c... 👉 Tune in to the Experience Action Podcast -- https://www.experienceactionpod.com 👉 Have a question for the podcast? Visit http://askjeannie.vip 👉 Jeannie’s LinkedIn Learning Courses -- https://bit.ly/jeannie-lil 👉 Missed a past webinar? Watch them here: https://bit.ly/jeannieyt