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Trust and Retention

From coaching Fortune 500 executives on high-stakes board presentations to navigating digital transformations and pandemic-era town halls, this episode explores how trust is built, or broken, in the moments that matter most. In this episode of The Fault Line, Kim Scribner sits down with Kathryn Janicek, Founder of Janicek Performance Group, and organizational development consultant Aniela Larson to examine the connection between trust, clarity, and retention. Through real-world examples, they unpack how communication shapes outcomes: a board pitch that unlocks funding, a tone-deaf town hall comment that lingers for years, a missed promotion conversation that quietly pushes a top performer out the door. Trust isn’t formed through grand gestures—it’s accumulated (or eroded) in small, everyday leadership decisions.